What you can do to reduce wait time

Having to wait for your treatment is a very common gripe amongst patients.

It must be stated that your time is as important as our time. Thus we can both help each other to reduce the need for waiting.

1. Be Punctual
We tend to attend to patients who come on time because we also respect their time. If you come late for your appointment, you may find that those who arrive after you may be seen before you. Under such circumstance, by seeing you when you arrive will result in the others having to wait. If you come on time, surely you would want us to see you on time and not the other person who came late.

2. Do not ask to be squeezed in
When you are squeezed in, you are taking away time from some one else. If something unforseen occurs in that person's treatment, you will end up having to wait unnecessarily.

3. Do not insist to have more treatment than what has been scheduled
This often results in the next patient having to wait for quite some time before being seen. No one wants to be on the receiving end of this problem.

Just yesterday, one of our orthodontic patients came for the application of fissure sealant on her tooth. She came on time and she was immediately shown into the treatment room. As soon as she finished her fissure sealant procedure, she was shown into the orthodontic operatory where she had her braces adjusted.

She spent no more than 20 minutes in the practice and she was pleasantly surprised. She kept exclaiming "Wow, everything is going very smoothly today and there's no need for any wait!"

We would want you to have the same experience as well, so help us to help you!