Wild Boar Behaviour

We finished patients by 5:30 pm today and everyone left the office. Our staff then gets a call saying that an orthodontic patient of ours had broken his braces and was in pain. His parents insisted that he be seen immediately and refused to accept that the clinic is closed.

The parents said that they would be in our office at 6 pm. We instantly recalled the staff and I turned back from going to fetch my child from school.

Mum saunters in at 6:15 pm and I asked her where her son was because I needed to fetch my son from school. If I picked him up late, a teacher would have to stay back until he was picked up. Mum replied that the patient was on the way. She was not happy that I told her that I needed to rush off and she complained to her husband who was not in the clinic.

The patient comes in at 6:35 pm and when examined, we found that he had broken off a lower premolar bracket which was hanging off the wire. When asked if he was in pain, he replied no. We removed the loose bracket and I left, leaving the staff to tidy up and re-appoint the patient.

Apparently, after I left, Dad comes in and barged into the treatment room looking for me to confront me. He, then, leaves his family in the clinic and went looking for me in the shopping area.

How much wilder or more boarish can these people get? Doesn't it occur to them the inconvenience that they are causing to others or is life all about them and only them?